We require 24 hours’ notice for all cancellations to avoid charging a cancellation fee of up to 30% of service booked. We reserve the right to charge a 50% NO SHOW fee for appointments that are not cancelled, and client does not show without proper notification/communication. To be considered valid, cancellations must be made through the location at which the appointment was made via the online booking app, email or phone at least 24 hours prior to the appointment. For appointments cancelled within 24 hours or for which the Guest fails to show, the 30% to 50% cancellation fee per service booked will apply. For group bookings, each guest that fails to cancel or show will be charged 50% per service booked for each party in the group.
Please note that Room Rental services and Spa Retreats are subject to different cancellation policies and fees. Deposits paid on Venue Rentals and Spa Retreat bookings are non-refundable. Please refer to the Rental and Spa Retreat agreement as prepared when securing the Event Venue and/or Spa Retreat services for full pricing, terms and conditions.
If you are 15+ minutes late for your appointment, we might have to cancel, reschedule, or adjust your service(s) to fit the remaining time. If we adjust or reschedule your service, the full cost of the service still applies. If we do not hear from you 15 minutes into your appointment, or if we cannot adjust or reschedule your service, it will be considered cancelled and/or NO SHOW and the applicable fee(s) will apply.
We want you to be satisfied with your product purchase! We accept returns within 7 days for any damaged/malfunctioning tools or products. No returns will be accepted without proof of purchase. As our locations are all individually owned and operated, all items must be returned to the location of purchase. Please note that all services, vouchers (prepaid series), gift cards/gift certificates and memberships are non-refundable.
GIFT CARD AND GIFT CERTIFICATE POLICY:
Gift cards will be delivered to you activated and ready to use. Gift Cards are available in plastic, purchased at a Bodi’Oasis location or via E-Card online. Please treat them like cash. Bodi’Oasis is not responsible for lost or stolen gift cards. Gift cards or do not expire and are only valid in the country of purchase.
HAIR CARE POLICY:
All of our Stylists have completed comprehensive training and have learned how to handle various hair treatments with care. Bodi’Oasis. is not responsible for damaged or loose extensions, or previous hair damage. Our goal is to restore your hair to health. If our Stylists recommend that you do not color or chemically treat your hair, we take no responsibility for any color or chemical treatments demanded by our guests. A signed waiver may be required.
DETANGLING& BRAID REMOVAL POLICY:
If you arrive to your appointment with hair in a condition that requires more than 10 minutes of detangling and/or requires braid removal, we may have to cancel, reschedule, or, if timing permits, book you into our Detangling Service at an additional cost. The cost of the Detangling Service is $25.00 per hour and is billable in 30-minute increments for anytime beyond the initial 10 minutes of detangling that is initially allowed. To ensure we can service all Guests efficiently at their desired appointment times we ask that Guests arrive to their appointment with hair that is ready to be serviced or take advantage of booking our Detangling Service online (ahead of your scheduled appointment). Braid or Weave removal is subject to a $50.00 fee in addition to your booked service.
While we try to accommodate all stylist requests, we cannot guarantee you will be paired with a particular requested stylist. We’ll do our best -and ensure you are paired with an equally skilled stylist.
We are a family-friendly environment that welcomes you and your children for our services. We care very much about your services and want to be able to facilitate your needs in our tranquil facility as much as possible. However, the team members are here to facilitate your services and cannot be responsible for supervising your children. If our tranquil facility is busy, we may ask that you reschedule your service to ensure a positive experience and safety for everyone. While we are aware that toys are the best distraction for children, we cannot allow toys on the facility floor as this poses a hazardous trip, slips, and fall risk. Please be mindful of other clients and ensure your child uses their “inside voice”. Children are not allowed to touch or climb on any service chair or service area or open any closed drawers or doors. We want your child to remain safe and climbing and touching may pose a hazard.
PROMOTIONS AND COUPONS:
Promotions will be applied during checkout at your local Bodi’Oasis location. They will not appear online, in the App or in confirmation emails. In addition, pricing and promotions vary by location and can be subject to change. Please mention your coupon or promotion upon arrival and/or at check out.
We use 3rd party systems for all card processing and reservations. Bodi’Oasis has no access to your credit card information and a Bodi’Oasis team member will never ask you for your credit card number over the phone. A credit card will be used to reserve an appointment via our 3rd party online booking system but will not be charged at the time of booking any appointment. The only time a credit card will be charged is at the time of payment (as determined by the Guest) or due to a late cancellation or NO SHOW as our policy indicates. By providing your credit card to book an appointment you accept the terms of our cancellation policy and agree to have your credit card charged the cancellation fee in the event of a late cancellation or NO SHOW.
SPA SERVICES AND MEMBERSHIPS:
Spa services and memberships are subject to the induvial policies set in the intake consultation forms and specific membership agreements.